Refund and Exchange Policy

RETURNS

All Shakti Mat purchases are final unless product is received damaged or is incorrectly sent. Please refer to the "Return of Damaged or Incorrectly Sent Products" section below for more information.

Return of Damaged or Incorrectly Sent Products. Shakti Acupressure Mat Canada will exchange products if the returned products were received by the purchaser in damaged condition or were incorrectly sent. Such products must be returned within fifteen (15) days of receipt. Whenever possible, returned products will be replaced with undamaged products. However, when an exchange is not feasible, the Company reserves the right to issue a credit for the amount of the exchanged products. Please contact support@shaktimat.ca

To be eligible for a return, your item must be in the same condition that you received it in.

 

SHIPPING

To return your product, you should email us at info@shaktimat.ca to discuss returns procedure.

We may ask you to pay for your own shipping costs for returning your item.