Refund and Exchange Policy

RETURNS


Our policy is that everyone gets the most out of their Shakti® Mat. If you aren't satisfied after a 30-day period, then let us know and we will be happy to organize a full refund (less the cost of shipping) :-) This policy applies to Shakti® Mats only.

Return of Damaged or Incorrectly Sent Products. Shakti Acupressure Mat Canada will exchange products if the returned products were received by the purchaser in damaged condition or were incorrectly sent. Such products must be returned within fifteen (15) days of receipt. Whenever possible, returned products will be replaced with undamaged products. However, when an exchange is not feasible, the Company reserves the right to issue a credit for the amount of the exchanged products. Please contact support@shaktimat.ca

All other products have a 14-day return policy for refund of the purchase price, less the cost of shipping.

To be eligible for a return, your item must be in the same condition that you received it in.

Limited returns or exchanges on other Shakti Mat Canada items and accessories. For returns on these items, please contact us at support@shaktimat.ca.

 

SHIPPING

To return your product, you should email us at info@shaktimat.ca to discuss returns procedure.

We will ask you to pay for your own shipping costs for returning your item.

 

SERVICE REFUND POLICY

A 24-hour cancellation policy is in effect for all Shakti Mat Canada service offerings, which includes but is not limited to: workshops, seminars, classes & events.

A 7-day cancellation policy is in effect for all Shakti Mat Canada training programs, which includes but is not limited to: Shakti Mat Canada Teacher Training.

A 30-day cancellation policy is in effect for all Shakti Mat Canada retreats, which includes but is not limited to: Shakti Mat Canada Canadian and International Retreats.

Failure to provide written cancellation request to info@shaktimat.ca within this cancellation window could result in forfeiting the full amount of your prepaid ticket or admission.