Shipping policy

Following are the terms and conditions that constitute our Shipping Policy.

We currently only ship to Canadian addresses.

All orders are processed within 2-3 business days and shipped from one of our operating locations, either in Kelowna, BC or Duncan, BC. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Returns and exchanges

Read our full Return and Exchange Policy Page.


Our policy is that everyone gets the most out of their Shakti® Mat. If you aren't satisfied after a 30-day period, then let us know and we will be happy to organize a full refund (less the cost of shipping) :-) This policy applies to Shakti® mats only.

Limited returns or exchanges on other Shakti Mat Canada items and accessories. For returns on these items, please contact us at support@shaktimat.ca.

Exchanges granted for damaged products or were incorrectly sent only. Product must be returned in original packaging. Please contact support@shaktimat.ca if your product arrives damaged.

To be eligible for a return, your item must be in the same condition that you received it in.

Limited returns or exchanges on other Shakti Mat Canada items and accessories. For returns on these items, please contact us at support@shaktimat.ca.

To return your product, you should email us at info@shaktimat.ca to discuss returns procedure. We will ask you to pay for your own shipping costs for returning your item.

Ideally we recommend aiming for a minimum of 15-20 minutes. Start from where you are.  If you can do more, than 20-60 minutes would be the ideal but if it is too stimulating, less time is also beneficial.  We recommend regular, daily use.

Yes.  For spot treatments between washing, use a diluted solution of Tea Tree Oil and water, spray on mat and let air-dry.  When needed you can hand wash your mat using soap and lukewarm water.  Remove the inner foam and wash foam and cover separately.  Allow to hang dry.  We do not recommend putting your Shakti® Mat in your washing machine or tumble dryer as the plastic points may get damaged or may damage your machine.

We cannot recommend using The Shakti® Mat to this group of people.  Always consult your physician if you have a heart-related issues before using any therapeutic tool which affects heart rate and circulation.

We do not recommend The Shakti® Mat for pregnant women as there are acupressure points around the body that stimulate inducing labour. Please check with your healthcare practitioner.

The Shakti Mat may be helpful to calm children down and relax them so try using it close to bedtime.

We cannot recommend people on anticoagulant medication to use The Shakti® Mat. Please discuss with your healthcare provider prior to using The Shakti® Mat if you are on anticoagulant medication.

We cannot recommend The Shakti® Mat for people with these medical conditions. Please check with your healthcare practitioner for more information.

The points may feel irritating or sensitive to inflamed skin. You may ease the sensation by placing a thin cloth between your skin and your Shakti® Mat You should stop the treatment if you feel you are getting worse.

Please check with your healthcare practitioner for more information.

The Shakti® Mat can easily roll up into a tote bag to roughly the size of a rugby ball.  Laid flat, it measures 78cm by 42cm and weighs 500grams.  Some people take the foam out so that they can squeeze it into a suitcase or backpack when they travel.